Understanding the Challenges in Maintaining AI-powered Interpreter
KUDO’s communication platform faced multifaceted challenges that impede seamless user experiences and efficient service delivery.
The initial adoption of Elasticsearch yielded suboptimal results, as the dataset lacked the scale necessary to leverage its full capabilities, incurring unnecessary costs. Additionally, the integration of a third-party library, Zoom_rb ruby gem, presented limitations in handling error codes, negatively impacting user interactions and lacking support for interpretation during Zoom webinars. The reliance on live interpreters proved problematic due to occasional unavailability, requiring manual intervention. Furthermore, the integration of calendar systems posed difficulties with existing plugins, failing to meet the customization needs for interpreters’ schedules. Addressing these challenges was pivotal to enhancing the platform’s effectiveness and user satisfaction.
How We Fulfilled Our Client’s Expectations?
Considering the challenges and limitations, we decided to implement our expertise that aligns with the KUDO platform’s stable and seamless working.
- We transitioned to using raw SQL queries and database indexes within PostgreSQL to handle search functionality. Creating targeted indexes on relevant columns in PostgreSQL allowed for fast searches across our data without needing a dedicated search engine.
- To improve the reliability and capabilities of Zoom integration, we decided to develop a custom wrapper. This in-house wrapper gave full control over error handling and detailed error messages. Also, it enabled the seamless interpretation support for webinars.
- We also introduced AI interpretation into meetings and conducted extensive training in AI models to enable interpretation in over 20 languages
Benefits that Paved The Way for Connection Beyond Borders
AI Interpretation
AI Interpretation revolutionized language barriers, offering a consistent and reliable solution. Users enjoy effortless communication as AI seamlessly facilitates interpretation, promoting inclusivity and expanding collaboration opportunities on the platform.
Multiple Languages
Support for multiple languages on the platform is a game-changer. Users experience a globalized communication environment, fostering diverse interactions and breaking down language barriers for a truly inclusive collaborative experience.
Smoother Experience
The result was a smoother experience for users interacting with Zoom through our platform due to which the user enjoyed the calls and webinars in the best possible manner.
Integrated Processes
The processes are more simplified and well-integrated with interpreters and clients. Streamlined workflows and integrated features contribute to a seamless experience, empowering users with accessible and straightforward operations.
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